1. Our promise
Rent Siliguri exists to make moving homes in Siliguri simpler and more trustworthy. One inaccurate listing hurts every renter, so we hold listings and conduct to a high standard. These Guidelines apply alongside our Terms of Use.
2. For renters
- Be honest and respectful when contacting owners and brokers.
- Confirm details independently before deciding — availability can change.
- Respect an owner’s preferred contact method and timing.
- Report listings that are inaccurate, stale, fake or duplicated.
3. For owners and brokers
- List only properties you have the right to list, with accurate, current information.
- Obtain consent before publishing photos, video or contact details.
- Keep availability up to date and mark properties rented when they are taken.
- Do not discriminate unlawfully against prospective renters.
- Respond to renters professionally.
4. What’s not allowed
- Fake, duplicate, misleading or “bait” listings.
- Wrong or misrepresented photos, rent, deposit or location.
- Publishing other people’s personal data or contact details without consent.
- Harassment, hate speech, discrimination, spam or fraud.
- Attempts to bypass consent, verification or safety controls.
5. Reporting a listing
If a listing looks wrong, use the Report listing option on the property page and choose a reason — already rented, incorrect information, duplicate listing, fake listing, wrong photos, or other. We review reports and may verify, update, downrank or remove the listing, and contact the owner where needed.
6. Reviews (when available)
When reviews or ratings are introduced, they must describe genuine, first-hand experience. Defamatory, abusive, discriminatory, retaliatory or fake reviews are not allowed. Reviews will be moderated, can be reported, and will follow a dispute process so both sides can respond before action is taken.
7. Enforcement
Depending on severity, we may warn a user, remove content, downrank or take down a listing, or suspend an account. Serious or repeated breaches can lead to permanent removal from the Platform.
8. Contact
Questions or appeals? Reach us via Contact or email support@rentsiliguri.com.